As you are aware we strive to supply the highest quality of livestock possible so we give you an arrive alive guarantee.

For any livestock that has died due to health or heat pack malfunction by the time, it arrives at you then simply take photographs and or video footage of the deceased fish still in the bag unopened and contact us. Needs to an hour upon delivery.

Shipping is non-refundable.
Order cancellations incur a 5% restocking fee. Dealing with live animals is always a risk. We guarantee live arrival for Airport-to-Airport and overnight shipping ONLY.

Once your fish arrive, we recommend that you first open and check the new arrivals as soon as possible. Once we receive notification from the delivery company about your arrival, please inspect them to ensure everything is safe and well. After this inspection is complete, quarantine any new arrivals for health reasons just in case something develops later on. We will not offer a replacement guarantee nor give credit if we do not receive photos within that time frame; failure by either party removes this option entirely from consideration.

Thank you

MO Aquatic